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How long is the KRYO power chord?
12 feet.
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Is there a recommended method for winterizing KRYO during colder months?
The KRYO should be completely drained of water. Leave the drain valve open. Remove the hoses from the inlet and outlet fittings of the chiller. Slowly fill the chiller at the inlet fitting with RV antifreeze and a funnel until full.
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Is it safe to keep my KRYO outside year-round?
Yes, however if you are in an area where temperatures can reach freezing, please see our section on winterization.
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How do I clean the stainless steel?
The stainless steel is cleaned the same as any other stainless-steel appliances. Traditional stainless-steel cleaner works perfectly. Do not use harsh chemicals or abrasives.
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How do I empty the tub?
Very easily! Turn off and unplug your KRYO, locate the hose fitting at the bottom of the equipment and hook up your garden hose. Turn the drain valve to empty the water.
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Are there any water chemistry or water treatment requirements?
Add a 32oz bottle of Hydrogen Peroxide (3% concentration) every time you fill your KRYO.
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Is there a filtration system in place to keep the water clean?
KRYO comes equipped with a cartridge filter pump and an AOP sanitization system that utilizes Ozone and Ultraviolet radiation to remove biological contaminants from the water.
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How often should I change the water?
Once every 1-2 weeks depending on frequency of use and environmental conditions.
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What kind of maintenance is required to keep KRYO clean and operational?
The best way to keep your KRYO clean is to wipe it down after each use. Additionally, change the water every 1-2 weeks depending on usage and environmental conditions. This is also the ideal time to check the filter and clean/replace as necessary.
- The water in your KRYO should be drained every one to two weeks.
- Always use the inline hose filter when filling or adding water.
- Add a 32oz bottle of Hydrogen Peroxide (3% concentration) to your KRYO each time you fill your tub.
- Check the filter every time you drain and fill the tub, rinse or replace if necessary.
- Do not add chlorine or any other pool chemicals to your KRYO.
- Wipe down stainless steel, wood, and cover with a damp cloth as needed.
Please see your Owner’s Manual for additional information.
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Weight (tub)
KRYO 1 – 495 lbs.
KRYO 2 – 475 lbs
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Crating
Your KRYO will arrive in a completely enclosed crate. A drill is needed to open and disassemble the crate.
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How will my KRYO be delivered?
Bradford Products provides free curbside delivery. Your KRYO will arrive crated and palletized on a standard delivery truck and will be dropped off at your front door/garage. You will want to make sure you have a few good friends available to help move KRYO into place. It is your responsibility to move your KRYO from drop off point to the desired location.
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Do you ship worldwide?
KRYO is available to ship in the 48 contiguous United States.
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How loud is KRYO when it is running?
KRYO is very quiet when operational and is similar to other major appliances in sound output, like refrigerators.
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Voltage requirements?
KRYO requires a standard 120V GFCI circuit.
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Does KRYO come with a cover?
Yes. A black four-season, UV-resistant thermal cover is included with your KRYO.
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Is KRYO suitable for year-round use?
Yes. KRYO is built to withstand and operate in virtually any environment.
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How do I monitor the water temperature?
Current water temperature is clearly displayed on the chiller and can be adjusted using the up and down buttons.
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What is the temperature range?
The chiller can be set as low as 39°F.
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How long does KRYO stay at the specified temperature?
KRYO is designed to run 24 hours a day, always maintaining the set water temperature.
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How long does it take to chill the water?
KRYO chills at an average of 2-3 degrees per hour, however, this is largely dependent on the ambient temperature and humidity.
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How cold will KRYO get?
KRYO is capable of chilling down to 39°F. It is best to consult with your physician to determine a temperature that’s right for you.
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Do I need to hire a professional to setup my KRYO?
KRYO arrives fully pre-assembled and boasts a simple “plug & play” design that requires no professional installation. Please note you will need multiple people to move and position your KRYO.
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Can my KRYO be placed indoors as well as out?
Yes, your KRYO can be installed indoors or out. Please see our Owner’s Manual for additional specifics on safe placement.
Note: When installing your KRYO outdoors, please keep the following in mind:
- Water will evaporate quicker outdoors, so your KRYO must be refilled more frequently.
- If possible, do not install your KRYO in continuous, direct sunlight outdoors.
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Who do I contact if I am having issues with my KRYO?
Please see our Owner’s Manual for initial setup, operation, and maintenance. If you can’t find what you’re looking for there, please reach out to our customer service email at KRYO@bradfordproducts.com.
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Is financing available?
We do not provide financing. We do accept most major credit cards, Apple Pay, Venmo, and PayPal.
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What accessories are included with KRYO?
KRYO comes with a four-season, UV-resistant thermal cover, an inline hose filter for filling, and an integrated condensate drip pan for indoor use.
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What is the cancellation and refund policy?
Orders can be cancelled at no charge within 24 hours. There are no cancellations or refunds after 24 hours.
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Does KRYO come with a warranty?
Yes, all of the equipment comes with a 1-year warranty, and the stainless steel is warranted against corrosion to perforation for 25 years.
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Can I customize my KRYO?
KRYO is available in two sizes with four distinct wood stain color options. If you’re not finding exactly what you’re looking for, please use our contact form to inquire about the limitless custom products that Bradford can create specifically for you.
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What materials is KRYO made of? How durable are they?
KRYO boasts a fully welded and insulated stainless steel frame and tub. The side and hatch panels, derived from rice husks, are 100% resistant to water, weather, rot, and pests.
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Can I use KRYO for contrast therapy with a hot tub or sauna?
Yes. Many users utilize this method.
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How long should I stay in the KRYO?
Consult with your physician to determine a temperature and duration that’s right for you.
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How many people can KRYO accommodate?
Both KRYO designs are built to accommodate one user at a time.
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Why are there two KRYO designs?
KRYO 1 is designed for a more relaxed, lounging experience. The longer tub gives more of a bathtub feel, allowing you to fully immerse in the tub for longer durations and / or at slightly warmer temperatures.
KRYO 2 provides a more traditional plunge design, shorter tub, and a more tucked sitting position typically associated with colder water plunging.
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Who do I contact if I am having issues with my KRYO?
Please see our Owner’s Manual for initial setup, operation, and maintenance. If you can’t find what you’re looking for there, please reach out to our customer service email at KRYO@bradfordproducts.com.
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Is financing available?
We do not provide financing. We do accept most major credit cards, Apple Pay, Venmo, and PayPal.
-
What accessories are included with KRYO?
KRYO comes with a four-season, UV-resistant thermal cover, an inline hose filter for filling, and an integrated condensate drip pan for indoor use.
-
What is the cancellation and refund policy?
Orders can be cancelled at no charge within 24 hours. There are no cancellations or refunds after 24 hours.
-
Does KRYO come with a warranty?
Yes, all of the equipment comes with a 1-year warranty, and the stainless steel is warranted against corrosion to perforation for 25 years.
-
Can I customize my KRYO?
KRYO is available in two sizes with four distinct wood stain color options. If you’re not finding exactly what you’re looking for, please use our contact form to inquire about the limitless custom products that Bradford can create specifically for you.
-
What materials is KRYO made of? How durable are they?
KRYO boasts a fully welded and insulated stainless steel frame and tub. The side and hatch panels, derived from rice husks, are 100% resistant to water, weather, rot, and pests.
-
Can I use KRYO for contrast therapy with a hot tub or sauna?
Yes. Many users utilize this method.
-
How long should I stay in the KRYO?
Consult with your physician to determine a temperature and duration that’s right for you.
-
How many people can KRYO accommodate?
Both KRYO designs are built to accommodate one user at a time.
-
Why are there two KRYO designs?
KRYO 1 is designed for a more relaxed, lounging experience. The longer tub gives more of a bathtub feel, allowing you to fully immerse in the tub for longer durations and / or at slightly warmer temperatures.
KRYO 2 provides a more traditional plunge design, shorter tub, and a more tucked sitting position typically associated with colder water plunging.
-
Is there a recommended method for winterizing KRYO during colder months?
The KRYO should be completely drained of water. Leave the drain valve open. Remove the hoses from the inlet and outlet fittings of the chiller. Slowly fill the chiller at the inlet fitting with RV antifreeze and a funnel until full.
-
Is it safe to keep my KRYO outside year-round?
Yes, however if you are in an area where temperatures can reach freezing, please see our section on winterization.
-
How do I clean the stainless steel?
The stainless steel is cleaned the same as any other stainless-steel appliances. Traditional stainless-steel cleaner works perfectly. Do not use harsh chemicals or abrasives.
-
How do I empty the tub?
Very easily! Turn off and unplug your KRYO, locate the hose fitting at the bottom of the equipment and hook up your garden hose. Turn the drain valve to empty the water.
-
Are there any water chemistry or water treatment requirements?
Add a 32oz bottle of Hydrogen Peroxide (3% concentration) every time you fill your KRYO.
-
Is there a filtration system in place to keep the water clean?
KRYO comes equipped with a cartridge filter pump and an AOP sanitization system that utilizes Ozone and Ultraviolet radiation to remove biological contaminants from the water.
-
How often should I change the water?
Once every 1-2 weeks depending on frequency of use and environmental conditions.
-
What kind of maintenance is required to keep KRYO clean and operational?
The best way to keep your KRYO clean is to wipe it down after each use. Additionally, change the water every 1-2 weeks depending on usage and environmental conditions. This is also the ideal time to check the filter and clean/replace as necessary.
- The water in your KRYO should be drained every one to two weeks.
- Always use the inline hose filter when filling or adding water.
- Add a 32oz bottle of Hydrogen Peroxide (3% concentration) to your KRYO each time you fill your tub.
- Check the filter every time you drain and fill the tub, rinse or replace if necessary.
- Do not add chlorine or any other pool chemicals to your KRYO.
- Wipe down stainless steel, wood, and cover with a damp cloth as needed.
Please see your Owner’s Manual for additional information.
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Does a spa need to be backfilled?
No. We actually require that you do not backfill around our spas. Bradford spas have plumbing around the shell that may need to be accessed.
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Should I leave the spa on all the time?
Yes. Our equipment is preprogrammed with 24-hour heat and filtration. This type of cycle is the most efficient use of energy.
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How much do the spas weigh?
Weights will vary according to model type, water-filled and dry. You can find weights for our spas on their product pages.
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How many jets do your spas have?
Our spas have 16 commercial-grade, stainless steel jets.
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What is the difference between Frame Mounted and Remote Equipment?
Frame Mounted Equipment is installed on the spa itself, right under the spa stair. Spas with Frame Mounted Equipment will require that they be installed with a point of access, like a removable hatch or panel, to the equipment for routine maintenance. Remote Equipment is provided on the platform and is designed to be installed away from the spa.
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Is there a certain way a Bradford Spa has to be installed?
Nope. Our spas are completely self-supported. They can be installed in-ground, partially in-ground, or sitting on a load-bearing structure.
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Can I buy the shell from you and have someone else provide the equipment?
Absolutely. Our spas are designed and built plumbed to stub-outs so just about any equipment is compatible. You should always source your spa through your local pool professional if you choose to take this route.
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What do I need to provide prior to installation for my spa?
A flat, level, load bearing surface, a dedicated circuit, iron-free water, and a swimsuit.
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Can I install a Bradford Spa myself?
Sure you can. However, we highly recommend you protect your investment by using a local pool/spa professional. They will be aware of all local codes and other factors that could impact your installation and end experience.
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How much do your pools and spas cost?
There are several factors that determine the price of our pools and spas. Size, type, shipping, and component selections are things we take into consideration when pricing. If you are interested in learning more click to connect with a salesperson in your area.
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What kind of warranty do you offer?
All Bradford pools and spas are backed by a 25-year warranty on the stainless steel shell.
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Stainless Steel Vs Concrete?
– Speed of Installation: Stainless steel pools are faster to install than concrete pools. The MPool is pre-fabricated and can be installed relatively quickly.
– Durability: Stainless steel is highly resistant to corrosion, making it a durable option for pool construction. It can withstand exposure to water and pool chemicals for many years without deteriorating or developing cracks.
– Low Maintenance: Stainless steel pools require less maintenance than concrete pools. They are easier to clean and don’t require as much resurfacing or repair work over time.
– Smooth Surface: Stainless steel pools have a smooth, non-porous surface that is less likely to harbor algae and bacteria. This can result in easier cleaning and water maintenance.
– Energy Efficiency: Stainless steel has good heat-conducting properties, which can help the pool water heat up faster when using a pool heater. This can potentially save energy and heating costs.
– Longevity: Stainless steel pools have a long lifespan and can last for several decades with proper care and maintenance.
– Resistance to Cracking: Unlike concrete, stainless steel does not crack or shift due to ground movement or freeze-thaw cycles, reducing the risk of costly repairs.
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Why Stainless?
Aside from their sleek aesthetic, our stainless steel hot tubs are inherently hygienic, highly durable and stunning additions to any environment. A stainless steel spa will never crack, peel, fade, or delaminate over time. If properly maintained, it will look just as good in 20 years as it did the day it was delivered. Don’t forget about its minimal carbon footprint! Stainless steel is one of the most environmentally friendly materials used in manufacturing and is known for being recyclable.
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Can I use salt water in Bradford’s pools and spas?
No, the use of salt water or mineral treatments will void your warranty.
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Will it rust?
No, stainless steel will never rust. It will, however, stain if your water gets out of balance and stays imbalanced for too long or, if there are metals in your water.
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I don’t live near you. Can I still get a Bradford pool or spa?
Yes! All our vessels are manufactured in North Carolina but can be shipped virtually anywhere. Pool contractors all over the country can install Bradford pools and spas.
